Shipping policy

Shipping Damage

At Feral Industries, we meticulously package our products to prevent damage during shipping. Despite our efforts, there may be instances where the package or product still sustains damage. It is crucial for the buyer to thoroughly inspect the packaging and products upon receiving them to ensure they are in good condition It is essential for the buyer to retain all original packaging materials and the damaged product for inspection by the carrier. Failure to do so or returning the shipment without prior approval may result in rejection of damage claims. Signing the receipt without making any notes waives the responsibility of both the carrier and Feral Industries for any further damage. In case of damage discovered after delivery, it becomes the responsibility of the customer. Feral Industries must be notified of any damages within 24 hours, and the replacement value will be equal to the amount paid to the distributor, which is final.